Dale Krupowicz, private client relationship manger
Personal Risk Management Solutions, LLC
New York, N.Y.

How and when did you decide that an insurance career was for you?
Very early on. I started in this industry while I was in college and quickly realized it was the field for me. I enjoy analyzing people's insurance situations and providing them with peace of mind.

What do you love most about being an insurance agent?
The relationships formed with clients. When you are working closely with people on their personal insurance needs, you are involved in intimate aspects of their lives. You are talking to them about their passions and issues that keep them up at night. I genuinely care about protecting them and it makes my job very rewarding.

What's your favorite client success story?
There are so many but one of my favorites is a client who was reluctant to keep his coverage with a luxury carrier that I recommended, due to the cost. His financial advisor provided him with a proposal from a middle market carrier which was about 30 percent less. After discussing the advantages of the coverages he had purchased and the importance of having a broker to advocate on his behalf, he decided to keep the coverage. A few months later, he had a major fire which destroyed his home. I met him at the scene the following day and worked very closely with the adjuster on the claim. I also helped his traumatized wife navigate through the process. Long story short, he was extremely satisfied with the results, thanked me for talking him in to staying put, and has since recommended several clients to our firm. He is a client we will have for many, many years to come and has become a terrific referral source.

What career advice would you give new agents and/or what's your mantra for success?
Listen to your client's needs and be honest. Relationships are based on honesty and sometimes it is necessary to provide clients with information they may or may not want to hear, but it is always in their best interest.

What career would you want if you weren't an insurance agent?
I would have to say a kindergarten teacher. I think a young child's mind is fascinating.

What public figure (past or present) do you most admire, and why?
I admire so many women in business who climb the corporate ladder to become CEOs of successful companies. It is difficult to reach this level but they persevere with the odds against them to emerge as successful business women. At the top of my list is Tory Burch. At a young age, she has managed to work her way up in the fashion industry to build a billion dollar empire of her own. She is also extremely dedicated in her philanthropic work providing financial asssistance to underprivileged females who would otherwise would not have the opportunity to pursue their dreams of owning a business. She is definitely someone I look up to and admire.

What are your hobbies/what do you most enjoy doing outside the office?
Watching football, shopping, and spending time with family.

Want to share your own insurance story? Click here to tell us about your life as a successful agent. For more producer profiles, see Meet Your Peers: September 2013

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