Liberty Mutual Insurance has received Applied Systems' 2013Interface Leadership Award and the Real-Time Adoption ward for its addition of a first-in-industry Real-Time Account Viewtransaction, eliminating multiple policy, billing and claiminquiries.

Liberty Mutual says it was also recognized for its efforts intraining agent user groups and offering the latest industrystandards and workflows that provide agents with ease of doingbusiness across the company's Business Insurance policyadministration platforms.

“We've made great strides over the last year in making datatransfer for agency management systems faster while adding morereal-time and re-vamped download capabilities,” says Jennifer KlineShernoff, manager, Customer Experience, Liberty Mutual CommercialInsurance, who accepted the awards during TENCon 2013, theTechnology, Education & Networking Conference. “We're proud ofApplied Systems' recognition of not only our new capabilities, butof our agent education and training efforts that have led to asignificant increase in our agents' interface usage.”

Doug Johnston, vice president, Partner Relations, AppliedSystems, says, “Each year we're pleased to recognize insurancecarriers that uniquely contribute to the advancement ofagency-carrier interface and deliver additional benefits to theiragency partners and their customers. Policy downloads and real-timerating are important in today's competitive marketplace becausethey enable carriers and agencies to conduct business moreefficiently and deliver better customer service.”