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Insurers Can and must improve their claims-handling and underwriting practices in several key areas. that’s the message market conduct regulators are sending to both life and health and property & casualty insurers.

When the regulatory experts at Wolters Kluwer Financial Services reviewed and analyzed the results of last year’s state market-conduct exams, two criticisms were cited most frequently: P&C insurers’ failure to handle claims within specified time frames and their use of unapproved forms and rates.

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