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Insurers can and must improve their claims-handling and underwriting practices in several key areas. That’s the message market conduct regulators are sending to both life and health and property and casualty (p&c) insurers.

When the regulatory experts at Wolters Kluwer Financial Services reviewed and analyzed the results of last year’s state market conduct exams, two criticisms were cited most frequently: p&c insurers’ failure to handle claims within specified time frames and their use of unapproved forms and rates.

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