What if claims adjusters could access all the information from their office desktop in the field? What if a mobile device could provide secure, real-time access to customer documents in a simple, easy-to-use interface?

We're talking game-changing technology for insurers that want to innovate at the speed of business, and capture that all-important ROI. They realize the competitive benefits of unchaining workers from their desktops and helping them to do their jobs more efficiently and accurately.

Mobile solutions and enterprise content management (ECM) solutions help insurers to not only speed claims processing and increase client support, but also to spot patterns in data to better detect fraud.

With a complete ECM solution, insurers can leverage mobility and extend process management capabilities with one powerful system.

Streamline Processing

Improve the speed and efficiency of claims handling by letting adjusters complete required processes in the field. At the site of a loss, they can quickly access claim documents, update forms, collect loss details, take photos of damage and record testimonials directly on their device. Before the adjuster even returns to the office, all the content surrounding the claim is accessible across the organization for quick follow-up and approval. Wherever decision-makers are, they can quickly respond to a claim, creating a seamless connection between the office and the field, speeding claims resolution and providing a significant competitive advantage.

With all client and claim-related information in one secure, central location, office staff have greater opportunity to use data to spot fraud indicators and share patterns with field personnel before claims get paid. The right ECM will help insurers proactively identify fraud indicators by validating data and flagging accounts for additional review.

By facilitating more accurate and timely claims processing, a mobile solution with ECM equips organizations to reduce claims leakage and minimize costly process delays.

Instant Access

Instead of scrambling to make sure they have all the correct customer information before heading out into the field, adjusters, claims examiners and material damage appraisers have real-time access to all the data they need on just one device with ECM. Field personnel are empowered to make business decisions and complete work faster.

Critical information like policy agreements, claim files, damage photos and loss notices are accessible in an intuitive tablet interface and can be uploaded into a customer's record from a remote connection. Users can instantly access any related documentation, and even capture electronic signatures.

Better Customer Support

Insurers know that providing better support at the point of service is invaluable. Immediate access to essential data and real-time notifications on a claim's status allow adjusters to deliver up-to-the-minute information to policyholders, claimants and third-party service providers.

Being able to provide answers and process payments in minutes rather than days gives customers peace of mind during a stressful time. A high level of service and on-site support are the kinds of competitive differentiators that build loyalty and positive word of mouth.

Equip your mobile workforce to drive productivity and improve service levels with the powerful document and process management capabilities of OnBase.

See OnBase App for Windows 8 in action at Hyland.com/windows8app. For more information, visit Hyland.com/Insurance.

Special Reports /

Mobile Solutions to Speed Claims Resolution and Spot Fraud

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