Each day we face uncertainties, which can seem altogether frightening for businesses and consumers alike. The tragic events on Sept. 11, 2001 and the Lehman Brothers’ 2008 bankruptcy filing, including its role in the late-2000 global financial crisis, changed the fabric of our society. These disasters also changed consumer attitudes toward spending and saving.

Nowadays, consumers scrutinize their income flow more heavily, bristling at the thought of paying a few extra dollars for what they perceive to be the “same” coverage. Various survey results, including those from J.D. Power and Associates’ latest auto insurance study, seem to confirm that although policyholders are generally more satisfied with their insurers today, they are also more inclined to jump ship to save a buck.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.