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As job beginnings go, mine was inauspicious. Fresh from a five-week adjuster boot camp in Atlanta, I reported for duty on a Monday morning to my newly assigned claims office in Virginia. I was eager and wet behind the ears.

The branch office had no spare desks, though, so the Claim Manager showed me to my quarters…back in the “dead file” storage room. At the time, I was too green to mind.

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