Company: Thunderhead.com
Product: NOW Platform
Representative: Larry Hogan, Director, Insurance Solutions

To what do you attribute the positive ratings from your customers?
HOGAN: "Our customers frequently comment on the quality of our products and our commitment to customer satisfaction across the Thunderhead.com organization. We strive to ensure that our employees are well trained and feel empowered to make decisions that benefit our customers. We feel that engaged employees are critical to great customer experience. This creates loyal customers and a strong, vibrant company."

How do you communicate with your insurance carrier customers to meet their needs?
HOGAN: "Every customer is assigned an account manager who maintains close relationships long after the solution goes live. Every customer has the ability to submit enhancement suggestions through our product support team—all of which are frequently reviewed and prioritized by product management. We hold regular roundtables of like organizations to discuss future needs and trends. Our annual user conference, Innovate, is extremely popular and gives our customers a chance to meet and discuss ideas with our executive team."

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