Company: Oceanwide
Products: Genoaand Bridge
Representative: Rob Copenhaver, Vice President of Sales, NorthAmerica

To what do you attribute the positive ratings from yourcustomers?
In over 16 years Oceanwide has never losta customer. We attribute this to our customer-centric productinnovations, responsiveness to custom requirements, and customercare and support. We engage our customers on a regular basis tounderstand their business needs, workflows and challenges andleverage product customizations to benefit all of our clients. Ourcustomer support is available 24/7.

How do you communicate with your insurance carriercustomers to meet their needs?
We solicit feedbackfrom our customers through our dedicated account managers who arein regular contact with our customers, and prioritize many newproduct features and improvements based on customer and marketdemand. These improvements are typically implemented on aplatform-wide basis, not as product enhancements, ensuring all ourcustomers benefit from new product innovations. Oceanwide alsohosts several client events, including an annual userconference.

What are some of the positive developments your companyhas achieved in the past year to make your product stand out amid acrowded solution-provider market?
The flexibility ofOceanwide's solutions and their configurable nature has led to manytypes of implementations in the past year. As a modular,multi-line solution, BRIDGE can address specific needs or it canprovide an “end-to-end” solution. Oceanwide's systems havebeen used as a PAS solution, an underwriting workstation, and fordirect to consumer distribution. From the PAS perspective, BRIDGEand Genoa have been implemented for different specialty productsacross various lines, leveraging components to provide acomprehensive solution. BRIDGE has been implemented as anunderwriter workstation, providing underwriters with the ability toprocess business of all types using product-specific workflows thatincorporate quote management and reservation, binding authority,automated rating, and management of underwriting pricingdiscretion.

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