Company: iPartners
Product: Insurance Scorecard
Representative: Robert Lasher, President and CEO

To what do you attribute the positive ratings from your customers?
Lasher: "Obtaining and leveraging good business intelligence is a significant business challenge for p&c companies. They aren't so much interested in the technology behind it; they just want BI solutions that work for the business users. This is where iPartners is especially strong. We have the proven technology, a wealth of data, a solution designed for business users, and a team committed to serving our clients and making sure they are able to leverage BI to its full potential."

How do you communicate with your insurance carrier customers to meet their needs?
Lasher: "Being a SaaS provider requires us to maintain constant client monitoring—what is being used and, more importantly, how things are being used—to find ways to bring additional value such as best practices in leveraging data. This open dialogue with our client helps us understand what they would like to see in the solution and we can prioritize our development accordingly. We also have a client advisory board that meets to help us set product direction and priorities. In fact, the last two major releases have been a direct result of our advisory board's input."