How to manage the millennial generation in the workplace is stumping both baby boomers and Gen-Xers. But the generation gap is especially acute in the independent agent-broker (IAB) universe, where 84 percent of employees say there are real generational differences regarding work, and 72 percent agree that these differences pose challenges in their workplace.
That's the finding of a “Independent Insurance Agents and Brokers: The Generation Gap,” new study commissioned by Assurex Global and produced by LifeCourse Assocs., Great Falls, Va.
This could be attributed to the fact that millennials are also significantly underrepresented among the agencies surveyed, comprising only about 15 percent of the workforce, compared with the 22 percent national average, says F. Warren Wright, executive vice president of LifeCourse.
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