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William J. Montanez knows a thing or two about the perils of shipping cargo. As director of risk management for Ace Hardware Corporation of Oak Brook, Ill., he has oversight of the retail-agency operations for the largest retailer-owned hardware cooperative in the industry.

Montanez credits Ace Hardware’s freight-shipping program with avoiding the types of cargo theft problems that other industries are seeing with identity theft, fictitious pick-ups and other scams. Part of the solution is maintaining its own transport team, which it augments with outside haulers when needed; the other half is knowing where its cargo is at all times—at least when it comes to domestic deliveries. 

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