Years at company: 3.5 years

Organizations: San Antonio Manufacturing Assn., San Antonio R.O.C.K.S. nonprofit animal rescue organization

What are your main priorities as a young agent?
I enjoy working in the insurance field because I have the freedom and flexibility to dedicate time to both my career and my non-profit organization, which rescues animals from kill shelters and successfully rehabilitates, fosters and adopts them into loving homes.

How have you addressed weaknesses?
Rejection was my biggest weakness when I first started at Luhn-McCain. When I was told no, I would accept it and move on. Since then I have learned to ask questions and get a better understanding of the client's current situation and how I can help them.

How can employers retain young talent?
Offer a structured training program with continuing education and development, and provide a good mentor to give advice and support. Have advancement opportunities within the company and lucrative, attainable incentive programs.

How does your office reflect how you work?
Working at a family owned and operated insurance agency, I take extra pride in my work, because it is not only a reflection of me, but also of my family. Everyone in the company strives to provide the best service possible to our customers.

Who do you look to as a mentor in this industry?
My grandmother, Marietta McCain, founded Luhn-McCain nearly 30 years ago. She was the only female president of the Independent Insurance Agents of Texas and also served as president of Independent Insurance Agents of San Antonio. Her office is 20 feet away from mine. She has been a wonderful resource and major asset to my development as an insurance agent.

How did you determine that insurance was a viable career choice?
From an early age, I have been exposed to many aspects of the insurance industry. My grandmother owns the agency and serves as president, my mother, Niki, is the CEO and my aunt, Donna, serves as executive vice president. Insurance has always been a vital part of my life.

Special Reports /

nGI: Kim Cahoon, CISR, CLCS

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