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As today’s claim professionals deal with multiple catastrophe claims in addition to everyday claims, we are bombarded with a variety of news and social media signals. This bombardment emphasizes the need to develop our communication skills as well as provide value to our employers and customers. With Superstorm Sandy and Blue Ocean strategies, it’s hard to keep up and keep your head above water. And what about us? Don’t we get to have an active say in our careers? How can we plot a course through these rough seas and gain footing on career terra firma?

It’s often not until we reach the sunset of our careers that we reflect on the decisions that got us there. Yet our careers—our lives—are nothing if not the sums of the decisions we make (or don’t make) every day. Given that, how can we more proactively manage our career outcomes?  

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