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With each new year comes a rash of proposals, and 2013 has been no different. Claims Magazine recently spoke with Kathy Donovan, senior compliance counsel for Insurance Compliance Solutions at Wolters Kluwer Financial Services, to review the legislative activity to date and what regulations and claims-specific provisions might be in store. Here’s what she had to say:

Insurers’ operational efficiency goals in both underwriting and claims often embrace electronic alternatives, including delivery of certain insurance documents. Last year, the industry witnessed Delaware’s HB 223, effective May 22, 2012, which allowed for insurance notices and documents to be delivered by electronic means in accordance with the specified conditions. 

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