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In early 2012, Donan, a forensic investigation firm, launched a new service line, Lightning Investigation, focused on failure analysis of residential and light commercial HVAC units. In 2013, the service line will expand its coverage area to 17 states across the Midwest and Southeast. Below, Donan’s General Manager of Lightning Investigation, P.E. Alex Nolan, discusses how claims handlers are adopting a new and innovative approach to HVAC claims.

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