Since this is the first issue of Tech Decisions for the new year, it's time to focus on some amazing predictions for insurance technology in 2013.
The first bold prediction is that more insurance companies will find a way to spread more of this year's budget into securing its systems. We hate to keep harping on what happened to the folks at Nationwide, but the correct response to any hacking event isn't: "I'm sure glad it wasn't me." No, the correct response is to become more vigilant.
I heard one estimate that the hacking could cost Nationwide between $80 million and $100 million to take care of their customers. That's no Superstorm Sandy, but how many carriers have reserve funds for hacking incidents?
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