In the devastating wake of Superstorm Sandy, as thousands of homeowners and businesses across 11 states continue to gauge their financial losses, many independent insurance agencies deserve plaudits for extraordinary service.

When calamity strikes, many consumers first turn to their insurance agents to quickly file a claim and just as expeditiously have it adjusted and paid. But, as Sandy demonstrated in a very personal way for many, independent agents provide far more than claims service. 

Indeed, many agents offered more than what their policyholders expected, offering risk mitigation tips in advance of the storm, keen advice on what to do during the disaster, and even a shoulder to lean on for emotional support—at a time when their own businesses were under extreme duress.