In the interest of learning from “regular Joe” insureds across America their thoughts and opinions on the insurance experience, NU asked a sample of carrier customers—our friends and families—about the decisions that factor into their purchase decision (price? advertising?); whether a relationship with an insurance agent is important to them; whether they were satisfied with the way their carrier handled their last claim; and if they've actually ever read their policy, among other questions. Here are their responses.
Conrad Rousseau, 50
Marblehead, Mass.
President/Owner, Stepstone Mortgage Co.
Insurance coverages include: Errors & Omission, Fidelity, Surety Bonds, General Liability and Workers' Comp
“I have one independent agent who handles most of my business insurance and one independent agent who does my personal coverage. I've been with my commercial agent for 20 years and have referred a lot of business to him—and those I've referred have stayed with him, too. There's no question personal agents are the way to go—you get much more personalized service and much better coverage. I'm very happy with my rates. In 20 years, I've only had one business claim—when wind blew an awning off.”
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