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Reputational Risk products are hot: Clients are actively asking insurers about available coverages, and insurers are reacting with a variety of products. 

“Based upon what I hear, there are tremendous concerns in the market about reputational risks,” says Howard Mills, director and chief advisor of Deloitte’s insurance-industry group and former superintendent of the New York State Insurance Department. “In today’s world, you have one dissatisfied customer, and they can immediately get on the Internet and do a lot of damage to your company.”

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