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I clearly remember the day I learned I would be writing the Contents Claims Solved column for Property Casualty 360. That evening, during my drive home from the office, I received a call from my daughter, who is away at college. After catching up on her course work and roommate situation, I mentioned the articles I had committed to write earlier that day. As soon as I explained the educational pieces would highlight “interesting insurance claims,” I swear I could actually feelher eyes glazing over, right through the phone. It was prudent to immediately change the subject for fear of causing her permanent harm. 

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