Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Insurers who provide a highly satisfying customer experience benefit from higher customer retention, reduced costs in acquiring new customers, and more word-of-mouth referrals compared to insurers that deliver less satisfying experiences to their customers.

All insurers face the reality that customer expectations are being reshaped by market forces beyond their control; whether through the emergence of smart hand held devices, such as the iPhone and iPad, or social media platforms such as Twitter or Facebook.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?




Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.