Thank you for sharing!

Your article was successfully shared with the contacts you provided.
More investment in claims-management integration practices will benefit the bottom line of property and casualty insurers, chief claims officers (CCOs) say in a survey from Towers Watson.

In its 7th P&C Claim Officer Survey, Towers Watson says insurers’ CCOs feel they are benefiting from reviews and updates to their best practices, and from improvements in technology. However, the report says, more integration of these processes is needed to gain their full potential.

“A more integrated approach to claim management can help insurers simultaneously improve customer service and financial results, increasing both policyholder and investor satisfaction,” says Brian Stoll, director, P&C practice for Towers Watson.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.