More investment in claims-management integration practices will benefit the bottom line of property and casualty insurers, chief claims officers (CCOs) say in a survey from Towers Watson.
In its 7th P&C Claim Officer Survey, Towers Watson says insurers' CCOs feel they are benefiting from reviews and updates to their best practices, and from improvements in technology. However, the report says, more integration of these processes is needed to gain their full potential.
"A more integrated approach to claim management can help insurers simultaneously improve customer service and financial results, increasing both policyholder and investor satisfaction," says Brian Stoll, director, P&C practice for Towers Watson.
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