Thank you for sharing!

Your article was successfully shared with the contacts you provided.

In personal lines insurance, there’s a heavy reliance on what a new policy administration system can do for a carrier, but in claims, the approach is different, particularly when it comes to an investment in new claims systems.

“A lot of rules—that’s what run claims systems,” says Karen Furtado, a partner with the research and consulting group Strategy Meets Action. “There also are a lot of reminders, which is why workflow is so important.”

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.