How can we create an atmosphere of enthusiasm among our employees? There are five major areas:

1. Effective communication and smooth operating processes
2. Team building
3. Compensation systems
4. Goal setting
5. Evaluations.

1. Effective communication and smooth operating processes

Disciplined processes and good communication are important from the standpoint of efficiency and improving client relationships, but there is a secondary result that can be of significant importance in managing your agency.

When you're paying attention to smoothing out the internal processes involved in new business, renewals, billing, claims and accounting, the entire workflow system improves and client satisfaction improves along with it. That, in turn, infuses an atmosphere of competence and capability throughout the agency, which has the natural result of creating enthusiastic employees. People take pride in the work and the workplace and become enthusiastic about being a part of it.