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Frank Zizzamia is director, actuarial, risk & analytics at Deloitte Consulting LLP. Jim Kinzie is senior manager, actuarial, risk & analytics, Deloitte Consulting LLP. Caroline Buckley is senior manager, actuarial, risk & analytics, Deloitte Consulting LLP. Andreea Brezeanu, Consultant, actuarial, risk & analytics, Deloitte Consulting LLP. For more information, visit www.deloitte.com.

Chances are, by now you have heard a lot of discussions happening around the implementation of claim predictive models and the potential cost savings that can be achieved. However, have you considered the impact on claims handlers as a result of implementing a claims predictive model? In this article, we will focus on the human capital impact of leveraging advanced analytics in the claims life cycle.  

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