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(Editor’s Note: Douglas Dell is senior vice president of eLearning Services for Crawford & Company, managing the KMC on DemandSM learning platform and Crawford’s continuing education (CE) business serving the insurance industry.

Last year I visited a high school specializing in math and science. What stayed with me from that visit was the use of technology in the classroom. No matter the class—music, language, or engineering—there was a constant click of keyboard strokes. The students weren’t just looking at flat information on a screen; they were interacting with the curricula, using software to create melodies, translating words into meaningful messages, and writing code to direct the movement of a robot’s arm.

That experience exemplified what is in store for workplace training: Technology is a given and must be completely integrated into any learning program. It highlighted the fact that Millennials will experience learning on their own terms, with tools and technologies they have used since childhood.

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