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A healthy claims administration system is the backbone of any property & casualty insurance carrier, but not every insurer is fortunate enough to have new technology system available to assist them through the daily struggle of keeping claimants happy.

Claims technology and mobile technology for a claims organization’s field force are two topics broached to five claims leaders who agreed to participate in our third annual Q&A on how technology is assisting the claims process.

This year’s claims leaders bring a varied background—personal lines and commercial lines, tier one insurers and mid-tier carriers. Those who responded to our questions include: Mike Stapleton, senior vice president, claims administration, CNA; Brian Gore, claim strategy director, Allstate Insurance; Bob Khosropur, senior vice president of operations, Mariposa Insurance Services; Alan Hlad, claims and field operations leader, Westfield Group; and Mimi Chizever, vice president of claims IT, Nationwide Insurance.

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