When a catastrophe occurs, significantly more focus, oversight,and demands are placed on all parties involved, from medicalpractitioners and rescue workers to insurance claims professionalsand politicians.

For insurers, there is arguably no better time to demonstrateone's value and commitment to policyholders and the community as awhole. Being able to make good on such a promise hinges upon properpreparation and precise coordination of resources. Conversely, amisstep or seemingly innocuous oversight can yield disastrousresults, especially during this time of heightened need andtension.

The mile-wide, EF5 multi-vortex tornado that collided withJoplin, Missouri on May 22, 2011 created unique challenges forclaims professionals, some of who share their stories in thisarticle. Even the most accomplished engineers and claims directorsfound the aftermath before them disorienting.

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