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Open communication among all parties involved in Workers’ Comp claims has been growing in cost-control importance over the last few years, says Maureen McCarthy, senior vice president and manager of Workers’ Comp and managed care at Liberty Mutual.

The carrier directs its claims specialists to treat the affected employee as a human being as opposed to a claim, she adds, and to appreciate each person’s unique condition and communicate that information through its agents and brokers to the employers and treating physicians.

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