Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Open communication among all parties involved in Workers’ Comp claims has been growing in cost-control importance over the last few years, says Maureen McCarthy, senior vice president and manager of Workers’ Comp and managed care at Liberty Mutual.

The carrier directs its claims specialists to treat the affected employee as a human being as opposed to a claim, she adds, and to appreciate each person’s unique condition and communicate that information through its agents and brokers to the employers and treating physicians.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?




Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360
Live Chat

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.