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Providing the best customer service for claimants is what distinguishes the top property & casualty insurers, so it makes sense that many of Guidewire Software’s ClaimCenter customers believe customer service drives Guidewire’s success as well.

In fact, Brian Desmond, vice president, marketing for Guidewire, believes the single most important reason for Guidewire’s success is its track record of delivering for its customers.

“There are close to 100 Guidewire implementations that are live in production,” he says. “We’ve had an unparalled level of implementation success. That success rate counts for a lot in an industry that, in the past, has been undeserved by technology vendors.”

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