StoneRiver attributes its RAVE Award for reinsurance administration to both its customer service record and the company's focus upon customer needs.

"We believe we provide the best customer service in the reinsurance marketplace today for vendor solutions," says Craig Robinson, senior reinsurance sales engineer for StoneRiver. "We respond to client issues within hours and we work diligently to provide a solid reinsurance system that is easy-to-use. Customer service has been such a keen focus for StoneRiver that we've included 'thrill customers' as a central tenant to our internal mission statement and cultural belief system as a company."

StoneRiver has an active user group that meets quarterly. In addition, all clients are encouraged to submit suggestions for the vendor's yearly system enhancements, according to Robinson. StoneRiver provides 650 hours from the clients' maintenance fees to fund these system enhancements.

Recommended For You

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.