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The ability to enhance a carrier’s relationship with current agents and attract new agents and brokers for increased business are aspects of the carrier/agency relationship that draw raves—and a RAVE Award—for CSC and its Agency Link product.

Agency Link can be integrated with any policy administration system, according to Gayle Herbkersman, director of carrier delivery and products for CSC.

“The system enables insurers to attract and retain top-producing, forward-thinking agents because it lets agents rate, quote, and issue new policies through an agency portal, their own agency vendor system, a comparative rater or a combination of channels,” she says. “Agents obtain immediate access to a wide range of customer service functions, such as managing renewals, entering a first notice of loss, tracking claim activities or making installment payments.”

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