It's tough to find much to beoptimistic about when considering insurance-fraud statistics.

The National Insurance Crime Bureau (NICB) reports a recordnumber of questionable claims in 2011. Consumer tolerance of fraudis also increasing, with the Coalition Against Insurance Fraud(CAIF) reporting that over the past 10 years, fewer Americans thinkit is unethical to inflate claims or misrepresent facts to gaincoverage.

But even while insurers lose ground on the battlefield, theyknow they have to keep up the fight against fraud. Humaninvestigation is indispensable to the effort, but a best-practicesapproach demands technology as well.

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