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When evaluating the cause of agents’ E&O claims, one of the current hot spots deals with the manner in which claims are handled at the agency level.

While many agencies have a staff dedicated solely to this function, in other agencies this function is handled by an account exec/customer-service representative as part of their duties. But either way, the bottom line is: This claims-handling task is resulting in a number of E&O claims. From my experience, at least 40 percent of agency E&O claims are caused by claims-handling within the agency. 

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