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Each insurer has its own unique needs, processes, markets and products that require flexibility in today’s policy-administration system. The constant changes in the P&C insurance industry, in particular, demand that administration systems be agile and adaptable. 

In response, most policy-administration solution providers now highlight the “configurability” of their software. Common claims include speed to market with new products in days versus months, and configuration so easy even a business user can do it. But one needs to ask: Could configuration in the hands of business users be too much of a good thing?

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