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What seems like only a couple of years ago—but in reality may have been a decade or two—a claims adjuster could get his or her hands on a computer estimating program, prepare a detailed estimate in a matter of minutes, settle a property loss assignment, and move on to the next one. An adjuster’s life was made easier by the software’s ability to calculate floor, wall, and ceiling areas, and perform “extensions” to determine replacement cost value (RCV), depreciation, and actual cash value (ACV) amounts. Life was pretty good.

Using estimating software these days to handle property claims is not as easy.

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