By now, there can't be a working person in North America who hasn't had to face the difficult charge: "Do more with less." IT departments in particular continue to face this issue, but as Robert Kriegel told an audience at the CSC users conference in September, "Do more with less was last year. This year it's do more with nothing."
Kriegel's joke was obviously facetious, but for those insurers facing the twin demands of curtailing expenses while increasing revenue, it may not seem all that funny.
Most CIOs are looking at only modest budget increases for 2012, but a significant increase in demands from their business partners. Donald Light, a senior analyst in the insurance practice for Celent, believes becoming more efficient, lowering total cost of operation, and isolating routine maintenance are responses to the pressure being placed on them.
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