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I firmly believe that education and training are essential for all insurance professionals, and perhaps most importantly for claims adjusters because they are the ones who are the first in line to interpret insurance coverage language on the primary level. They have the initial opportunity to voice a “nay” or “yay” when a claim is filed, investigated, and consequently accepted or denied.

However, property and casualty (P&C) insurance is situational, which makes the correct application of coverage even more difficult and complicated. I am constantly amazed when I see adjusters who are part insurance expert, part contractor, and part legal expert (although of course they cannot offer legal advice). They are the ones who best combine their years of training and education with the valuable knowledge that can only come from experience.

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