Many carriers are worried about the amount of data that is entering their systems on a daily basis. While some worry more about unstructured data—video, texts, email and such—at least one industry observer feels it is more important for carriers to deal with the data quality issues around their structured data.
"It's not uncommon for us to go to insurance companies and they cannot tell a person's first name from last name," says Samir Ahmed, senior architect, X by 2. "They have a name field that someone typed in first name, last name or last name, first name. It may be a mainframe system with two name fields."
Ahmed realizes such situations sound comical, but he insists it is a situation that is both real and pervasive within the insurance industry.
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