Parker Smith & Feek's (PS&F) performance standards specify that the time between the receipt of a client's policy from a carrier to the delivery to the insured should be no more than 45 days.
When a policy is received by PS&F, it is thoroughly checked to make sure the terms and conditions accurately reflect what was agreed at placement.
These audits often unearth critical errors—but the process was inefficient and, as a result, policies were not being delivered within the 45-day framework.
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