Having one of the highestemployee-to-client ratios in the insurance industry—one servicerfor every two accounts—means, as you might expect, that KMRDPartners, winner of the 2011 NU/AA&B Commercial AgencyAwards for Excellence in Customer Service, can provide exceptionalattention to every piece of business.
And indeed, the firm, founded in 2005 by Kevin McPoyle andRobert Dietzel after they spent 12 years at a top agency inPhiladelphia, prides itself on its client-focused culture—whichincludes, for example, reviewing with a magnifying glass everyterm, condition and exclusion when a policy is first issued by acarrier.
"Most agencies are built on a volume of transactions," Dietzelsays. "They simply do not have the resources to read every policythey sell in detail."
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