Would you rather have someone sugarcoat the news or deliver it to you straight? For this salary survey iteration, I confidently opted for the latter.

We’ll just have to see how it goes. When pouring over this year’s results, the Claims staff was intrigued, indignant, and yes, disconcerted. The brunt of feedback  echoed a defeated, overwhelmed tone. Reported pay increases? Those were negligible. Accolades from management? Fat chance. What about the customer-claims interaction? Eh, those policyholders are a bunch of whiners.

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