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The Dilemma: An adjuster has established an honest opinion of a claim with the maximum indemnity value in the range of 80 percent of policy limits. An offer of settlement within that range has been rejected—with a lawsuit filed instead of a counteroffer. The adjuster believes defense costs, in addition to the highest value of the settlement range, will exceed policy limits. Ethically, should the adjuster offer policy limits to try to settle the claim without incurring projected defense costs?

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