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On Sept. 19, I moderated a roundtable discussion with the winners of our annual Commercial Agency of the Year Award. (No, I can’t reveal the winners yet—you’ll have to wait until next week, when we dedicate much of the issue to celebrating our champions and sharing their success secrets.)

Over the course of the 90-minute conversation, I peppered the three participants—each a principal at one of the winning firms—with the questions you might expect a business journalist to ask: their view on whether the commercial-insurance market is hardening, the strategies they use to secure new business (and attract new talent), the lines of business in which their clients have a growing interest, how their firms are using social media, etc.

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