Generating about 7.5 million insurance claims per year, vehicle glass damage is the most frequent type of claim. Fortunately, the cost of repair is relatively low, and the opportunity to satisfy policyholders is high. For those reasons, it can be seen as the best type of claim for an insurer to encounter.

It is important to understand how the vehicle glass and automotive industries are evolving and impacting future claims handling. Luckily, in this day and age, there is also growing research about glass breakage. This research can help insurance carriers prepare for these changes.

Evolving Trends

The first key automotive industry trend is placing more glass—and larger pieces of glass—in every car. According to glass makers, the glazed area of a vehicle has increased by 15 percent during the last decade. Some designs, such as panoramic roofs, are actually made of glass that blends right into the windshield. Obviously, the more glass in a vehicle, the greater the likelihood of damage.

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