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Several years ago, Community Health Systems (CHS) Professional Service Corp. initiated a pilot program to improve employee safety at a hospital in Watsonville, Calif. The loss history at this facility was, to put it bluntly, not good. 

“We knew if we could make our program work at this hospital, we would learn enough to make it work in other hospitals,” says Bruce Jones, insurance director in charge of employee safety and workers’ compensation risks at CHS-affiliated hospitals.

As the project unfolded, Jones and his team identified a risk that was costly in its impact and which they believed they could improve upon: musculoskeletal injuries that were happening far too frequently—and usually as a result of staffers hurting themselves when having to move extremely obese patients. 

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