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One of Utah-based Bennion Taylor Insurance’s clients knew he was in trouble even before the red lights started flashing on the police car in his rearview mirror. He had left his proof of insurance card at home. However, just as the officer whipped out his ticket book, he came up with a solution. Using his smartphone, he called his insurance agent who quickly copied, scanned, and sent the card as a photo attachment to his phone. No ticket was issued. Insurance data in real time—made possible thanks to agency management system technology.

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