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Education is crucial for employees in any field, especially in the insurance industry. As millions of Millennials enter the workforce, it is essential that new hires be trained properly and that company veterans are able to continue their claims education to keep up with regulatory and other changes.

One woman with a great deal of experience in the training arena is Suzette Grist, the recently promoted director of claims of Rankin Claims Services. Claims Assistant Editor Catherine Couretas spoke with Grist about lessons learned over the years and how she has cultivated effective training methods to benefit those with whom she has worked.

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